Get in Touch
Have questions, feedback, or a partnership idea? We'd love to hear from you. Our team typically responds within 24 hours.
Send Us a Message
Fill out the form and our team will get back to you within 24 hours. For urgent issues, use our Discord community for faster support.
Headquarters
Los Angeles, California, USA
Response Time
Typically within 24 hours (Mon-Fri)
Languages
English, Spanish, French, Japanese, Korean
Our Offices
Global presence, local passion for cinema
Los Angeles
HQ · 8950 Sunset Blvd
West Hollywood, CA 90069
Mon-Fri 9AM - 6PM PST
London
European Hub · Soho Square
London, W1D 3QA, UK
Mon-Fri 9AM - 6PM GMT
Tokyo
Asia-Pacific · Shibuya Crossing Tower
Shibuya, Tokyo 150-0002
Mon-Fri 10AM - 7PM JST
Other Ways to Reach Us
Discord Community
Join 28,000+ members for live chat, fan discussions, and direct support.
@MovieCeleb
DM us on X for quick questions. We typically respond within 2 hours.
Live Chat
Premium members get 24/7 live chat support with priority queue access.
Help Center
Browse 200+ articles, guides, and tutorials in our self-service knowledge base.
We're Here to Help
At MovieCeleb, community is everything. We built the world's first character-first movie database because fans like you demanded a better way to explore cinema — and your feedback continues to shape every feature we ship. Whether you have a quick question or a game-changing idea, the MovieCeleb team is listening.
Here's how to reach us for specific needs: API access requests can be submitted through the contact form above or by emailing [email protected] — we offer free tiers for academic researchers and indie developers. Press and media inquiries receive priority handling; journalists covering entertainment, technology, or fandom culture can reach our communications team at [email protected] for data, quotes, and expert commentary.
Found a bug or incorrect data? Use the "Report Issue" button on any character or movie page, or email [email protected] with screenshots and reproduction steps — our engineering team typically resolves critical issues within 24 hours. For partnership opportunities, including studio integrations, co-branded content, and enterprise data licensing, our business development team offers personalized consultations. We also welcome content contributions from fans: character profiles, editorial essays, fan art, and community event submissions are reviewed by our editorial team and published with full creator credit. Your voice matters — every suggestion, correction, and idea helps us build a better platform for 1.25 million+ fans worldwide.
Frequently Asked Questions
Quick answers to common questions
How do I create an account?
Click "Get Started Free" on any page. You can sign up with email, Google, Apple, or Discord. Account creation takes less than 30 seconds.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login screen. We'll send a reset link to your registered email. Links expire after 24 hours for security.
How do I cancel my Premium subscription?
Go to Settings > Billing > Cancel Subscription. You'll keep access until the end of your current billing period. No cancellation fees.
How do I report a bug or incorrect data?
Use the "Report Issue" button on any character or movie page, or email [email protected] with screenshots. We typically fix critical bugs within 24 hours.
How do I get API access?
API access is available on Studio plans ($49.99/mo). After subscribing, generate your API key in Settings > Developer > API Keys. Full docs at api.movieceleb.com.
Is my personal data safe?
We use AES-256 encryption at rest and TLS 1.3 in transit. We're SOC 2 Type II certified and never sell personal data. See our Privacy Policy.
What languages do you support?
The platform is available in English, Spanish, French, German, Japanese, Korean, Portuguese, and Mandarin. Community content is user-generated and varies by language.
Can I contribute character data?
Yes! Community members can suggest edits, add missing characters, and submit fan content. All submissions are reviewed by our editorial team before publishing.
Support by Plan
Free
$0/mo- Community forums
- Help center access
- Email support
- Priority response
- Dedicated agent
Pro
$9.99/mo- Everything in Free
- Priority response (< 12h)
- Live chat support
- Bug report fast-track
- Dedicated agent
Studio
$29.99/mo- Everything in Pro
- Dedicated support agent
- API support hotline
- SLA guarantee (< 4h)
- Custom integrations help
Meet the Support Team
Real people dedicated to your MovieCeleb experience
Carlos Mendoza
Head of Support12 years in customer experience. Film buff specializing in Latin American cinema.
Priya Sharma
Technical Support LeadFull-stack developer turned support engineer. Handles API and integration queries.
James Kovac
Community ManagerDiscord community lead. Manages 45K+ fan community and moderator team.
Yuki Tanaka
Asia-Pacific SupportBilingual support for Japanese and Korean markets. Anime and K-drama specialist.
Emma Laurent
European Support LeadFluent in English, French, and Spanish. European film festival correspondent.
Platform Status
Explore MovieCeleb
Connect With the MovieCeleb Team
Whether you're a studio looking to understand fandom data, a journalist covering cinematic culture, an academic researching fan communities, or a developer wanting to build on our API — we'd love to hear from you. The MovieCeleb team responds to all inquiries within 24 hours on business days.
For real-time support, join our community Discord server where moderators and team members are active daily. Bug reports and feature requests can also be submitted through our community forums. If you're interested in MovieCeleb Pro or Studio plans, our sales team offers personalized demos for enterprise customers.