MOVIE CELEB
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Get in Touch

Have questions, feedback, or a partnership idea? We'd love to hear from you. Our team typically responds within 24 hours.

General Support

Questions about your account, features, or anything else.

[email protected]

Community Discord

Join 45,000+ fans for real-time chat and support.

Join Discord Server

Press & Media

Interview requests, press kits, and media inquiries.

[email protected]

Partnerships

Studio partnerships, API licensing, and enterprise deals.

[email protected]

Send Us a Message

Fill out the form and our team will get back to you within 24 hours. For urgent issues, use our Discord community for faster support.

Headquarters

Los Angeles, California, USA

Response Time

Typically within 24 hours (Mon-Fri)

Languages

English, Spanish, French, Japanese, Korean

Our Offices

Global presence, local passion for cinema

Los Angeles

HQ · 8950 Sunset Blvd
West Hollywood, CA 90069

Mon-Fri 9AM - 6PM PST

London

European Hub · Soho Square
London, W1D 3QA, UK

Mon-Fri 9AM - 6PM GMT

Tokyo

Asia-Pacific · Shibuya Crossing Tower
Shibuya, Tokyo 150-0002

Mon-Fri 10AM - 7PM JST

Other Ways to Reach Us

Discord Community

Join 28,000+ members for live chat, fan discussions, and direct support.

@MovieCeleb

DM us on X for quick questions. We typically respond within 2 hours.

Live Chat

Premium members get 24/7 live chat support with priority queue access.

Help Center

Browse 200+ articles, guides, and tutorials in our self-service knowledge base.

Frequently Asked Questions

Quick answers to common questions

How do I create an account?

Click "Get Started Free" on any page. You can sign up with email, Google, Apple, or Discord. Account creation takes less than 30 seconds.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login screen. We'll send a reset link to your registered email. Links expire after 24 hours for security.

How do I cancel my Premium subscription?

Go to Settings > Billing > Cancel Subscription. You'll keep access until the end of your current billing period. No cancellation fees.

How do I report a bug or incorrect data?

Use the "Report Issue" button on any character or movie page, or email [email protected] with screenshots. We typically fix critical bugs within 24 hours.

How do I get API access?

API access is available on Studio plans ($49.99/mo). After subscribing, generate your API key in Settings > Developer > API Keys. Full docs at api.movieceleb.com.

Is my personal data safe?

We use AES-256 encryption at rest and TLS 1.3 in transit. We're SOC 2 Type II certified and never sell personal data. See our Privacy Policy.

What languages do you support?

The platform is available in English, Spanish, French, German, Japanese, Korean, Portuguese, and Mandarin. Community content is user-generated and varies by language.

Can I contribute character data?

Yes! Community members can suggest edits, add missing characters, and submit fan content. All submissions are reviewed by our editorial team before publishing.

Support Tiers

Choose the support level that fits your needs

Community Support

Free
  • Community forums & Discord
  • Knowledge base articles
  • Video tutorials & guides
  • Bug report submission

Pro Support

$9.99/mo
  • Everything in Community
  • Email support (48h response)
  • Priority bug fixes
  • Account recovery assistance

Studio Support

$49.99/mo
  • Everything in Pro
  • 24/7 live chat support
  • Dedicated account manager
  • Custom API integration help

Meet the Support Team

Real people dedicated to your MovieCeleb experience

Carlos M.

Carlos Mendoza

Head of Support

12 years in customer experience. Film buff specializing in Latin American cinema.

Priya S.

Priya Sharma

Technical Support Lead

Full-stack developer turned support engineer. Handles API and integration queries.

James K.

James Kovac

Community Manager

Discord community lead. Manages 45K+ fan community and moderator team.

Yuki T.

Yuki Tanaka

Asia-Pacific Support

Bilingual support for Japanese and Korean markets. Anime and K-drama specialist.

Emma L.

Emma Laurent

European Support Lead

Fluent in English, French, and Spanish. European film festival correspondent.

Platform Status

All Systems Operational
Updated 5 min ago
Website & App Operational
REST API Operational
Search Engine Operational
Real-Time Data Pipeline Operational
CDN & Media Delivery Operational
99.98%
30-day Uptime
42ms
Avg Response Time
0
Active Incidents